AnCasa Hotels and Resorts (hereinafter referred to as “AnCasa”) views and treats your Personal Data seriously.

We have therefore developed a Privacy Policy to guide you on how AnCasa collects, processes, uses, discloses, transfers and stores your Personal Data. Kindly study this Policy and understand your rights on the matter.


Collection And Use Of Personal Data

Your Personal Data is information that relates directly or indirectly to you, who is identified or identifiable from that information or from that and other information.

During the course of your transaction and dealings with AnCasa, you may be requested to furnish your Personal Data from time to time. AnCasa and their third party service providers may share the Personal Data with each other and use it consistently with this Privacy Policy. They may also combine it with other information to provide and improve AnCasa’s products and services.


Personal Data That AnCasa May Collect

When you transact with AnCasa, we may collect a variety of your Personal Data, which may include your:

  • Name
  • National Registration Identity Card (NRIC) number
  • Gender
  • Race
  • Religion
  • Postal address.
  • Telephone number
  • Email address
  • Medical information
  • Salary details
  • Contact preferences
  • Credit card or bank account information

The list of personal data stated above is not exhaustive and may include other personal data depending on the nature of dealings or transaction.


How AnCasa Uses Your Personal Data

Your Personal Data that AnCasa collects allows us to process the necessary transaction in relation to the relevant matter.

Your Personal Data that AnCasa collects allows us to keep you posted on AnCasa’s latest product announcements and upcoming events. It also helps AnCasa to improve on its products and services. If you do not wish to be on our mailing list, please let AnCasa know in writing.

From time to time, AnCasa may use your Personal Data to send important notices, emails, letters or sms, such as (but not limited to) communications about purchases and changes to AnCasa’s terms, conditions, and policies. As such information is crucial to your custom with AnCasa, you are advised not to opt out of receiving such communications.

AnCasa may also use your Personal Data for internal purposes such as auditing, data analysis, and research to improve AnCasa’s products, services and customer communications.

AnCasa may also share your Personal Data with third party providers that provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in AnCasa’s products and services and conducting customer research or satisfaction surveys.


Protection Of Personal Data

AnCasa takes the necessary precautions, both administrative and technical, to safeguard your Personal Data against loss, theft, misuse and/or unauthorized access, disclosure, usage, alternation or destruction.


Retention Of Personal Data And Access

AnCasa shall endeavour to make it easy for you to keep your information accurate, complete and up to date. We will retain your personal data for the period necessary to fulfil the many different purposes outlined in this Privacy Policy unless a longer retention period is permitted or required by law.

You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting AnCasa at the relevant contact numbers. For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if AnCasa is not required to retain it by law or for legitimate business purposes.

We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are deemed extremely impractical, or for which access is not otherwise required by local law.


Changes Or Amendments To This Policy

AnCasa reserves the right to update and amend this policy from time to time. Any material changes will be posted on our website with the updated Privacy Policy.